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AI commerce agent for digital retail

From shopper intent to completed order. In one conversation.

Storely is an AI commerce agent that works inside your store. It understands what shoppers want, matches it to your catalogue, builds the cart, completes checkout and handles after-sales support, grounded in your own products, promotions and policies.

Request a demoWatch the product demo
  • Runs inside your storefront
  • Uses your live catalogue
  • Answers from your own policies
Shopper asks what's on sale; Storely surfaces three live promotions with discount badges.
Storely matches seven of nine ingredients to in-store products, flags two with no exact match, and asks how to proceed.
Shopper asks where their order is; Storely shows live delivery tracking with rider details and ETA.

Product demo

Watch a shopper go from “what do I need?” to checkout.

Guided walkthroughs of Storely handling a real shopping journey end to end, across two retail categories.

  • A shopper’s goal turned into a complete basket
  • Products matched from the store’s catalogue
  • Cart and checkout completed in the conversation

FMCG

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Electronics

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Why it matters

Storefronts are built for browsing. Shoppers arrive with goals.

Search, product pages, cart, checkout and customer service were designed as separate systems. Shoppers experience them as one journey.

  1. 01

    Shoppers describe outcomes, not keywords

    “Dinner for four tonight” doesn’t fit a search box. Keyword search returns products; shoppers need a plan.

  2. 02

    Intent is lost at every hand-off

    Discovery, cart, checkout and post-purchase support live in separate flows, so context has to be rebuilt at each step.

  3. 03

    Support answers drift from policy

    Delivery, returns and refund questions need answers that match the store’s official terms, every time.

Storely’s approach

One agent across the entire commerce journey.

  1. Discover

    Understands intent expressed in natural language, including vague or indirect requests.

  2. Recommend

    Matches needs to real catalogue products and brings relevant promotions into the conversation.

  3. Convert

    Builds and edits the cart, then completes checkout without leaving the conversation.

  4. Support

    Tracks and manages orders, and answers policy questions from your official documents.

Capabilities

Built for the whole journey, not just the first question.

Storely combines selling and service capabilities in a single agent, so every conversation can end in an order or a resolved request.

Signature capability

Goal-based shopping

Shoppers describe an outcome, such as a meal, a project or an event. Storely turns it into a complete, priced basket drawn from your catalogue, and skips what most people already have.

  1. 01Breaks the goal down into everything it needs
  2. 02Matches each item to a real catalogue product and flags any gaps
  3. 03Adds the complete set to the cart in a single step

Commercial impactA shopper who came for one item leaves with the complete basket.

Follow the full scenario
Shopper asks for a creamy chicken alfredo recipe for four people; Storely lists the ingredients needed.
Storely confirms which matched ingredients were added to the cart and flags the two it couldn't match.

Selling

Move shoppers from intent to a completed order.

  • Conversational shopping

    Shoppers ask questions, refine what they want and compare options naturally, without navigating menus.

  • Smart product discovery

    Understands what customers mean, not just what they type, so vague requests and alternative wording still find the right products.

  • Promotions & deals

    Surfaces live offers from your store when shoppers ask what’s on sale, or when a promotion is relevant to what they’re buying.

  • Cart & checkout

    Adds products, updates quantities, removes items and guides shoppers through checkout, with the cart kept in sync throughout.

Serving

Look after customers once the order is placed.

  • Order management

    Customers check order status, follow delivery, and make supported changes such as cancellations, directly in the conversation.

  • Policy-grounded support

    Delivery, returns and refund questions are answered from your official documents, not guessed.

  • Clear hand-offs

    When Storely can’t answer confidently, it says so and directs the customer to the right place.

  • Shopper onboarding

    A short, skippable setup captures household size, dietary needs, deal preferences and favourite brands.

Real product behaviour

See exactly what Storely does, screen by screen.

Every screen below is the real Storely experience, running in a demo grocery store. Choose a scenario and step through it.

Shopper asks for a creamy chicken alfredo recipe for four people; Storely lists the ingredients needed.

A recipe idea becomes a matched, priced cart, and then a placed order.

Step 01 07

The shopper describes a goal

A shopper asks for a creamy chicken alfredo for four. Storely works out the full ingredient list before touching the catalogue.

Platform fit

Integration is a data exercise, not a rebuild.

Storely works from the information your teams already maintain. Connect your catalogue, promotions and policies, and the agent handles the conversation.

Your data

  • Product catalogueProducts, pricing and stock that power discovery and matching.
  • PromotionsLive offers surfaced when shoppers ask, or when they’re relevant.
  • Policy documentsDelivery, returns and refund terms that support answers are drawn from.

Storely agent

Understands intent, reasons over your data, and acts in the conversation.

Customer journey

  • Discovery & recommendations
  • Cart & checkout
  • Order management
  • Customer support

  • Inside your storefront, under your brand

    Storely runs within your store experience. The screens on this page show it configured for a demo grocery store, FreshMart.

  • Grounded in your data

    Products, prices, offers and policies come from the sources you provide. When Storely isn’t confident, it directs customers to the right place.

  • Adapts to what you sell

    Swap in a different catalogue, promotions and policy documents, and the same agent adapts to your range.

Request a demo

Talk to the Storely team.

Evaluating AI for your digital storefront? Let’s look at where Storely fits in your commerce experience.

  1. 01

    Share some context

    Tell us about your store, what you sell and the customer journeys you want to improve.

  2. 02

    Hear back within one business day

    A member of the Storely team replies personally to arrange a conversation.

  3. 03

    See Storely against your use case

    A focused walkthrough of how Storely would work with your catalogue, promotions and policies.

Prefer email? info@skarp.global

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